Collection Methods

Postal Service

SIMCARD.SG does not take responsibility for goods delayed or missing due to the services of SingPost, DHL e-Commerce or any third-party delivery service provider.
Delivery time-frame is an estimate provided by the third-party delivery provider. We have no control over their services or employees.
We strongly advice customers to self-collect their purchases at our pickup points to ensure timely receipt of your purchase.

All goods will be dispatched by the next working day, after payment confirmation, on business days in Singapore.

Singapore Orders

In regular circumstances, all shipments will be sent by the same working day if ordered and completely paid before the Same Day Processing Cut-Off Time.
Otherwise, it will be sent out by the next working day.

Estimated shipping times start from the date of shipment.

ServiceSame Day Processing Cut-Off TimeParcel TrackingTypical Delivery Time
SingPost Regular / Normal Mail (Untracked)12pmNot Available1 – 10 Business Days
SingPost SmartPac / Registered Mail12pmAvailable2 – 4 Business Days
Mall Collection Service12pmAvailable3 Business Days to Reach Preferred Collection Point
Courier Service (Ninja Van, RoadBull or S.F. Express)2pmAvailable1 – 3 Business Days
Same Day Courier4pmAvailable4 – 8 Hours

Your order will not qualify for same-day processing if:

  1. You provide an invalid shipping address.
  2. You did not make payment before the cut-off time.

Signature may required for courier services, subject to the delivery policy of the courier company.

Business Days excludes Saturday, Sunday and Public Holidays in Singapore.
Same Day Courier is subject to availability of couriers. The service may not be available +/- 3 day of major public holidays.

Please note that by choosing SingPost Regular / Normal Mail for shipping, we will not entertain any lost or missing claims.
Payments done by PayPal or Credit Card is not eligible for SingPost Regular/Normal Mail.

Overseas / International Orders

For overseas orders outside Singapore, fulfillment is via DHL E-Commerce or SingPost; estimated delivery time will be 6-21 working days depending on location and customs clearance time.
It is the buyer’s responsibility for any customs or import fees that may be charged by customs in the delivery country.

Please note that SIMCARD.SG will not take responsibility for late parcels due to customs inspection or international shipping delay.

Self-Collection (For Cash Payment)

Note: Due to COVID-19, Self-Collection Time-slots have been reduced effective March 2020 until further notice.
You will be contacted to arrange time slots. We recommend to utilize delivery services instead.

We will contact you when your order is ready for collection.
You must confirm your collection timeslot within 24 hours of us contacting you otherwise your order may not be reserved.
No WALK-IN orders will be taken – all orders must be made in advance on our website.

Orders made via PayPal are not eligible for self-collection.

You can collect your order at either of the following locations:

Bishan MRT Station

Google Map of bishan mrt station
Pickup Days: Monday, Wednesday and Friday (Temporarily Suspended due to COVID-19)
Time: 6.30pm to 7pm
Latecomers will not be entertained

Office at Pemimpin Drive

Google Map of pemimpin drive

(2 Minutes Drive / 10 minutes walk from Bishan/Marymount MRT Station)
Date and Time must be arranged with us prior to collection
This is NOT a WALK-IN office

Mall Collection

SIMCARD.SG now offers Mall Collection Service via Park N Parcel. You must select Mall Collection on check out to use this service.
Customers can now pick their preferred collection point in Singapore and have their products delivered there in 3 business days.

Order PlacedParcel Drop-Off by SIMCARD.SGParcel Arrival Pickup PointParcel Available for Pickup
Day 11 Business Day Later3 Business Days after Parcel Drop-Off by SIMCARD.SG3 Days after Parcel Arrival at Pickup Point

Business Days excludes Saturday, Sunday and Public Holidays in Singapore.

You will receive a message when the parcel is ready for collection and have up to 3 days to pick up the parcel during the store’s opening hours.
Kindly indicate your preferred pickup point in your order notes.
Orders made with Self-Collect option that request for Mall Collection will be cancelled.

Available Pickup Points are as follows:

Please note that parcels that are not collected by the stipulated time frame will be disposed of by the service provider or store.
SIMCARD.SG will not provide any refunds if parcel is not collected within the time frame provided by Park N Parcel.