SIMCARD.SG does not accept responsibility for goods delayed or missing due to the services of SingPost, DHL e-Commerce or any third-party service provider.
Delivery time-frame is an estimate provided by the third-party delivery provider. We have no control over their services or employees.
We strongly advice customers to self-collect their purchases at our pickup points to ensure timely receipt of your purchase.
All goods will be dispatched by the next working day, after payment confirmation, on business days in Singapore.
All shipments will be sent out by the next working day after your payment has been completed.
Estimated shipping times start from the date of shipment.
|Service||Same Day Processing Cut-Off Time||Tracking Availability||Typical Delivery Time|
|SingPost Regular / Normal Mail||12pm||Not Available||1 – 10 Business Days|
|SingPost SmartPac / Registered Mail||12pm||Available||2 – 4 Business Days|
|Mall Collection Service||12pm||Available||3 Business Days to Reach Preferred Collection Point|
|Courier Service (S.F. Express / RoadBull)||2pm||Available||1 – 3 Business Days|
|Same Day Courier||5pm||Available||4 Hours – 8 Hours|
Please note that by choosing SingPost Regular / Normal Mail for shipping, we will not entertain any lost or missing claims.
Payments done by PayPal or Credit Card is not eligible for SingPost Regular/Normal Mail.
Overseas / International Orders
For overseas orders outside Singapore, fulfillment is via DHL E-Commerce or SingPost; estimated delivery time will be 6-21 working days depending on location.
It is the buyer’s responsibility for any customs or import fees that may be charged by customs in the delivery country.
Self-Collection (Cash on Collection)
Our delivery personnel will contact you when your order is ready for collection.
We do not permit WALK-IN orders – all orders must be made in advance in our website.
Kindly note that any order paid via PayPal is not eligible for self-collection.
You can collect your order at either of the following locations:
Bishan MRT Station
Office at Pemimpin Drive
(2 Minutes Drive / 10 minutes walk from Bishan/Marymount MRT Station)
Date and Time must be arranged with us prior to collection
This is NOT a WALK-IN office
SIMCARD.SG now offers Mall Collection Service.
Customers can now pick their preferred collection point in Singapore and have their products delivered there in 3 business days.
You will receive a message when the parcel is ready for collection and have up to 5 days to pick up the parcel during the store’s opening hours.
Kindly indicate your preferred pickup point in your order notes.
Available Pickup Points are as follows:
Please note that parcels that are not collected by the stipulated time frame will be disposed of and SIMCARD.SG will not provide any refunds.